26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16397 Someone from WA thinks vodafone is contract fail at 23 Mar 2011 02:28:08 PM
i have called vodafone (vodadfail) four times today to be told each time the manager of the cancellations department will call me back in five minutes and everysingle time he has not.

all i want if for vodafone to cancel my contract and not charge me bacsue since i had the phone my internet never works, i cant call anyone at home because every call drops out and they say my area ( banksia grove ) has perfect reception my arse...they should try living there and having to out up with extrodinary home phone bills because we cannot use mobiles there....its rediculous why wont they just cancel my contract not charge me and let us both get on with it....i swear if the dont i will call them all day everyday until they do.......
23 Mar 2011 03:39:41 PM: Check out the How To Complain tab at the top of the page, it appears the TIO may be your next step.

Vodafail.com Moderation Team
30 Mar 2011 12:12:23 AM: i live in carramar, and i have also been on the phone to vodafone. They launched a week long investigation into my coverage problems and said that there are no problems with coverage in carramar. Whenever i come home from a day out, i have to manually switch my network selection from "Dual" to "GSM" otherwise i cannot make/recieve calls and txt. The bad thing is that the mobile internet is soooo slow on "GSM". For those of you that are reading and dont know how close Banksia Grove and Carramar are, they're less than 1 min apart. Just goes to show that Vodafone really needs to sort out their shit in the Perth North Metro suburbs, especially with the increase of residential development!