Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16400 Someone from QLD thinks vodafone is VERY EXTREME! at 23 Mar 2011 03:43:22 PM
My work has mobile phones with Vodafail (aka Vodafone)...tomorrow it will be 2 weeks since Telstra started trying to port the numbers across. First it was because the account number was incorrect when in fact it wasnt. Vodafail eventually admitted that error to be theirs...now they are saying the primary account holders DOB does not match. After calling Vodafail and putting in all the correct information (PIN etc) I was told that there was no DOB on the account (So why take a copy of a Driver's Licence!!) and that my boss would have to call back on the exact same number and even talk to possibly the same person and then the DOB could be added, even though it should have been in there from the start. Well done Vodafail! You just cost yourself a few $$$ by being reported to the TIO!