Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16403 Someone from ACT thinks vodafone is Unbeleivable at 23 Mar 2011 05:11:10 PM
So the network is still down totally out here, at least they have come clean and added to the network fail site http://vodafone.custhelp.com/app/answers/detail_network/a_id/3730 the 3rd one in QLD.
My daughter managed to miss the bus this afternoon from school, she's 15 and couldn't fight her way out of a wet paper bag, but she wasn't able to contact any of us thanks to the network being down, so had to walk 2 klms home, flashes of Daniel Morcombe went through my head. So I just called Vodafail and said that's it, last straw, if I wake up in the morning and the network is still down I want to cancel the contract at no cost which they agreed to.
So they have 15 hours to get it going or I'm out, I'm not having my kids put in bad situations.
BTW, they were adamant that I couldn't speak to anyone in Vodafone Australia which I find incredible.
My daughter managed to miss the bus this afternoon from school, she's 15 and couldn't fight her way out of a wet paper bag, but she wasn't able to contact any of us thanks to the network being down, so had to walk 2 klms home, flashes of Daniel Morcombe went through my head. So I just called Vodafail and said that's it, last straw, if I wake up in the morning and the network is still down I want to cancel the contract at no cost which they agreed to.
So they have 15 hours to get it going or I'm out, I'm not having my kids put in bad situations.
BTW, they were adamant that I couldn't speak to anyone in Vodafone Australia which I find incredible.
23 Mar 2011 05:12:02 PM: Sorry, forgot to change the state from ACT to QLD
23 Mar 2011 05:23:01 PM: Would also like to add, I have been with Vodafone since 1991, ie 20 years. I always liked their service until a few years ago when all the dropouts ans missed calls started happening. I suspect it was the advent of 3G when the rot set in, it was a poorly rolled out network. I will say the gent from the cancellations team was very well spoken, sympathetic and apologetic. Kudos to him, pity his employers couldn't help him.... If Vodafone Australia are reading this and want to contact me the cancellation account number is 213260618.