Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16404 Someone from SA thinks vodafone is Lately Fail at 23 Mar 2011 05:41:29 PM
Yeah just the last 3 weeks I have noticed my signal is dropping mid-call and I am having to call people back, at Novar Gardens and edwardstown. Same with 3G I couldnt even get signal at Ingle Farm.
I have been a loyal Vodafone customer for 8 years, even used to tell people they were great, but lately has been crap. Phoned customer service about 2 weeks ago to enquire about roaming was on hold for about 2 minutes which isnt too bad, service was friendly and informative, which is good. But at the end of the day, if you cant stop the drop-outs and data outages by the time I'm out of contract, you're fired Vodafone!!! I also think its crap that I got a letter from the CEO saying sorry and we are working on it, but did not offer any complimentary peace offerings like discount months etc.
I have been a loyal Vodafone customer for 8 years, even used to tell people they were great, but lately has been crap. Phoned customer service about 2 weeks ago to enquire about roaming was on hold for about 2 minutes which isnt too bad, service was friendly and informative, which is good. But at the end of the day, if you cant stop the drop-outs and data outages by the time I'm out of contract, you're fired Vodafone!!! I also think its crap that I got a letter from the CEO saying sorry and we are working on it, but did not offer any complimentary peace offerings like discount months etc.
29 Mar 2011 10:57:59 PM: If they offered discounts it would set a precedent so that ALL customers could claim poor coverage and the company would lose A LOT of money. They've been giving credits and other discounts in certain situations.