Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16413 Someone from WA thinks vodafone is FAIL FAIL FAIL at 24 Mar 2011 08:56:46 PM
I've had no coverage the entire day. There's no announcement on their website apologising for the inconvenience and there probably won't be. I'd rather pay out my contract and give Vodafail the finger.
I've emailed their "contact us" address which gave me an immediate automated answer (crap) which didn't even relate to my problem. So I've asked for an answer ASAP ... won't hold my breath.
I've emailed their "contact us" address which gave me an immediate automated answer (crap) which didn't even relate to my problem. So I've asked for an answer ASAP ... won't hold my breath.
25 Mar 2011 06:21:21 PM: I called VOdafone today to complain about all the network issues i've been experiencing over the last few months. They have offered me three months at half-price on my current cap plan to make up for all the inconvenience and said that if i'm still not happy with the service I can cancel my contract without penalty. I contacted complaints department first who then put me through to another department which offered me the half price contract i mentioned above. Try that and see how you go. And make sure they don't charge you any penalties for early contract cancellation!! Good luck.