26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16454 Someone from NSW thinks vodafone is A+++ at 29 Mar 2011 11:09:12 AM
After months of complaints, calls dropping, being unable to retrieve emails (in Sydney CBD) and poor customer service being "promised" that towers will be built and the issues "fixed" by "end of March" I now find myself on 29th March 2011 with no service. Appalling. Oh and the bills are increasing so now I have to go back (once again) and negotiate why the capped rate they gave me of $120 pcm is still going over when I rarely use my mobile. They are the WORST I can't wait to leave them in September when the contract expires - I speak on behalf of 3 friends in the same position.