Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16470 Someone from NT thinks vodafone is People looking after the shop don't know what they are doing or what their own policy is. at 30 Mar 2011 01:27:12 PM
I bought an HTC phone from a workmate who has gone overseas. It developed a fault rear loud speaker stopped. A very helpful phone shop selling all kinds of phones advised me to contact HTC who replied that the phone was one of Vodafails and to take it to them. First problem no proof of purchase. Ok I'll pay for the repair Ok bring it in to us pay $50 and we'll send it away could take up to 8 weeks.
Next visit we can't send your phone away because you don't have the original receipt but HTC says it was one of your phones. But it's not on our data base so before we can send it for repair you have to tell us where it was bought. I wondered how many mobile resellers sell phones for Vodafail and what was in the the girl's head.
Returned to my friendly phone dealer who said Send it off to SA they will fix phones out of warranty here's the place here's the phone number and address.
Great service from one small shop Zero from brainless Vodafail.Do they train their staff? I will never enter their doors again.
Next visit we can't send your phone away because you don't have the original receipt but HTC says it was one of your phones. But it's not on our data base so before we can send it for repair you have to tell us where it was bought. I wondered how many mobile resellers sell phones for Vodafail and what was in the the girl's head.
Returned to my friendly phone dealer who said Send it off to SA they will fix phones out of warranty here's the place here's the phone number and address.
Great service from one small shop Zero from brainless Vodafail.Do they train their staff? I will never enter their doors again.
30 Mar 2011 07:51:03 PM: Why don't you take some product back to a different company, claim its theirs and demand a repair, see how they respond.