Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16482 Someone from WA thinks vodafone is EPIC at 31 Mar 2011 02:02:43 PM
I got out of my vodafone contract on the 31/12/10. We agreed to cancel the contract, but i will pay $300 for my new iphone, to be paid over 3 months.
I have now recieved an invoice for the full $300 due a few days ago.
Ive been told by someone in accounts that no payment plan has been arranged,
and as it stands, if i dont make the payment, debt collection process will start.
2 working days ago i finally got through to the tio resolutions team to only get the
option of leaving a voicemail. and i will receive a call back within 2 working days as per vodafone/tio guidelines.
i have received no call. i call through again today,told that the team are busy but a call back
has been logged, and i will receive a call in another 48 hours. currently on hold.
This was meant to be resolved 3 MONTHS AGO. I'm so sick of this shit
I have now recieved an invoice for the full $300 due a few days ago.
Ive been told by someone in accounts that no payment plan has been arranged,
and as it stands, if i dont make the payment, debt collection process will start.
2 working days ago i finally got through to the tio resolutions team to only get the
option of leaving a voicemail. and i will receive a call back within 2 working days as per vodafone/tio guidelines.
i have received no call. i call through again today,told that the team are busy but a call back
has been logged, and i will receive a call in another 48 hours. currently on hold.
This was meant to be resolved 3 MONTHS AGO. I'm so sick of this shit