Signed up with vodafone just before new years 2011 and I regretted it after a month. Paid my bill using their credit card phone system. Apparently they never received any payment from me and I was still owing $68.00. Rang for weeks and kept getting told to FAX (not email, not mail)..FAX my bank statements stating that I paid the bill on the proclaimed date. It clearly showed on the statement that the money came out of my account and was sent to the vodafone company.

After receiving my faxes, they called me saying that "this does not tell me it came to us" which is bollocks because it has their company name on the statement. After continuous weeks of back and forth arguments with customer care, I ended up speaking to someone in the higher end department. She said that it was possible the money went to SOMEBODY ELSES account instead of my own. She said "For now, I will adjust your account so you owe nothing"... 2 weeks later they must of found my money and added it as credit to my account for the next month to be already paid.

IMO mistakes like this can happen but the way customer care handled this situation was pathetic and wasted more of my money on fuel to get to a fax machine, money to pay to use the fax machine, money to get proper bank statements (NAB charge $4.00 per statement), and last but not least, a waste of my time when i had more important things to do instead of trying to explain to some idiot over the phone for an hour nearly everyday that i paid the god damn bill.