Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16497 Someone from QLD thinks vodafone is True indian company at 31 Mar 2011 11:46:28 PM
What a laugh this is. I have a shared business plan with 3 numbers connected. I also have my personal number hooked up to three. My three number came out of contract, so I decide to have one of my business numbers removed to allow my three number to migrate/port into my shared business plan, sounds simple? Yes...to an Australian. I phoned the vodafone business line, that where all the bright people are Right...Wrong, for your money's worth you get a Indian bloke who couldn't grasp what I wanted. So after explaining to him in simple slow English, he said I can help you with that. So here said it would take 48hrs for your three number to be ported to vodacrap. Within hours my three number stopped working.. Great no personal phone thanks. So I waited for 48hrs in the mean time I sent of an email writing to say just which or how will my number start to work since both my sims no longer work, the three sim and one off my vodadribble plan. Received a reply 48 hrs later, I was over the moon that they took the time to reply I mean rock gods never send replys so why would vodapoo. I was told to go to my local vodalost store and get a sim card, no explanation what to do then. So I lined up to get served 40 mins later, only to be served by a kid that was clueless, so he spoke to his supervisor who said for me to go into next door to the three shop and they would fix it up because it's three fault. So waited next door for 10mins until one of the smarter staff could look into the system to work out what's going on. They couldn't log into my account because my three number was gone out of the system, so she tried my vodapoision account and discovered the nice Indian bloke had removed 2 of the 3 shared business numbers off my account and attached my three number to my only working number, like why you can't attached 2 numbers together, but he did to the point no one was able to fix it, so after 2hrs trying to sort this mess out, they sent me on my merry way and told me they ring me when they could sort it out. Mean time your ported number will be off line for another 24hrs. Great I said. Now I was given a blank sim card earlier, and I said don't you have to copy the sim serial number to link it to my ported number when you sorted out the mess, oh yeah the staff member said, and wrote it down on a bit of scrap paper. I guess it means it won't be connected for awhile if at all. But wait there's more... I can't login to my vodaflop account, that doesn't work now. But wait there's more... After emailing the nice Indian man I'm now getting spam in my inbox from India for web designing.....so let this be a lesson no matter what they say about improvements on there propaganda website is all smoke and mirrors. No bang for your bucks from this Indian global company, just lies, thanks vodalost.
My favourite to date is Vodacorpse..............brilliant!
Vodafail.com Moderation Team
Vodafail.com Moderation Team
Vodafail.com Moderation Team