Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16500 Someone from VIC thinks vodafone is Consistently billed incorrect amount for internet service. at 1 Apr 2011 01:06:35 AM
I am getting rid of Vodafone this month after 2 years of pain. (HIGH FIVES ALL ROUND) All I can say is that from the very first month I was billed incorrectly for my $39.00 monthly plan. The situation became ridiculous when I went overseas for 6 seeks and they sent me a $290.00 dollar bill for the month I didn't even use the service at all. I am on an 8Gb monthly plan and I should pay $20 every GB I go over that amount. Last months bill states that I used 9Gb and therefore I am being charged for $230.00. This means that I am being charged $191.00 for the additional 1 Gb. When I called vodafone to complain I was advised that the additional charges are because I receive a paper bill in the mail. I explained that the paper bill is an additional fee of only $4.00 but the Indian guy kept repeating to me that the maths where correct and I have been charged correctly. But this is just one of the many tales of woe I have been through with this hopeless company. At one stage last year they told me I owed them $1600.00 for 3 months use. But what really pissed me off is that in the past 2 years I would say I have spent overall 80-90 hours trying to resolve these issues - Thats more than 2 working weeks of my life wasted that I will not get back. And I don't even want to go into the stories about my coverage for both internet and mobile phones. So my advise is don't even bother calling their call centre if you have any issues. Call the ombudsman and then someone from the Vodafone NZ call centre will call you back and wipe away all your bullshit fees. Also please tell all you friends to stay the hell away from this company as you will end up with third world service in every way. In conclusion I would just like to say "GO TO HELL VODAFONE, YOU PISSED ME OFF FOR 2 YEARS YOU ROTTEN BASTARDS BUT NOW I AM FREEEEEEEEEE".