Loyal customer for 15 years,in the past 6 months Ive had numerous calls drop out, Ive had problems trying to call people in Summer Hill and Parramatta and on the train line in between and I put in a claim for insurance on a defective phone last October that has still not been resolved even after the insurance company said they would send a new phone. Between October last year and 2 days ago Ive spent an eternity on hold having made about 20 -30 calls many many store visits (Vodafone employees are the dumbest on this planet) , mainly spoken to Lara who I want to throw off a cliff! trying to get through to Marsh insurance and get claim approved is still going on 6 months after it began- Spend maybe 6 hours on hold or trying to get through too Marsh Insurance and then being sent from piller to post between Eygpt, South Africa and India trying to explain for the hundreth time my issues only to be told we are sorry but we dont know what is your problem and well get somebody to call you back. I can write a book on the problems or nightmares i have had in the past year or so with faulty smart phones, very very very poor customer service and trying to get my many issues resolved. As soon as my contract expires - Vodafone and Marsh will be losing a very valuable customer and Im going to make sure a lot of my customers know about it when I leave and warn them to steer clear of vodafone!!!!!!!! Congratulations on getting the choice award well done Vodafail. Lets put this company under and all leave!!!