Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16548 Someone from VIC thinks vodafone is They're trying at 1 Apr 2011 09:56:00 AM
I've been a customer for 5 years and over the last 6-8 months noticed calls dropping out frequently (evry second or third call) or not connecting at all. I contacted Voda to find out how much I had to pay out my contract to leave them and join another carrier and I dealt with 'very helpful' (or worried) staff and I was offered 3 months worth of free bills (the cap). I was told that they are working on the problem and to 'see' that the coverage issues will be improved. We'll see...
1 Apr 2011 02:17:16 PM: don't believe it... they told me the problem was my phone as they had a record of me getting an iphone with my plan - pity that phone broke and I've been using an old Nokia - They had nothing to say to that!!