Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1658 Someone from VIC thinks vodafone is Is a vodadog at 27 Dec 2010 08:06:25 AM
This is about '3' but Vodaphone have sent me notification they are all the same now! Great. Fantastic.
Called customer care (are they joking with that name!).
India of course.
Waited to friggin ages. Why if they are using cheap third world labour are we constantly put on hold for hours at a time.
Finally I get through. Speak to someone I can hardly understand. Sorry our computer system is down. You will have to call back.
Said not good enough. I insisted they would have to call me back.
Told they can't do that. Told they can't make out going calls. Seriously. One of the biggest telephone companies in the world won't let their employees phone their customers back.
Went around and around for ages. Eventually got a promise I would be called back.
Of course - that never happened. Even after complaining to a manager the next week.
Has anyone else had this problem? You call us back. We can't phone you.
Called customer care (are they joking with that name!).
India of course.
Waited to friggin ages. Why if they are using cheap third world labour are we constantly put on hold for hours at a time.
Finally I get through. Speak to someone I can hardly understand. Sorry our computer system is down. You will have to call back.
Said not good enough. I insisted they would have to call me back.
Told they can't do that. Told they can't make out going calls. Seriously. One of the biggest telephone companies in the world won't let their employees phone their customers back.
Went around and around for ages. Eventually got a promise I would be called back.
Of course - that never happened. Even after complaining to a manager the next week.
Has anyone else had this problem? You call us back. We can't phone you.