26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16598 Someone from NSW thinks vodafone is a rip off at 1 Apr 2011 03:30:47 PM
they sent my bill out recently and it was $300 and i rang asking how, as the plans on my bill are a $45 infinite and a $69 with $10 a month extra for insurance, and because we dont call 13 numbers and i had only used $100 of my cap credit that it wasnt possible for my bill to be that high. At first she said well you must have made the 13 calls and i said NO i dont think so now look i have a level 2 complaint with the TIO against you and i want answers as to how my bill was so high, next thing i know she put me on hold comes back and says oh sorry there have been some wrong to charges on your account. Makes me think how many "wrong charges" have been on my account of the years and how much money ive potentially lost to their dodgy billing system.