26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16612 Someone from VIC thinks vodafone is Insurance at 1 Apr 2011 10:56:23 PM
Apart from the constant disappointments mentioned above, I made an insurance claim some months ago to replace a 6 gig iPhone, as the new model iphone was released at the time of the claim they could not supply one. Three months later I was finally told why it was that they could not supply me with a 6gig phone and asked me to pay extra for the 12 gig phone.I refused and asked for a replacement phone and they told me that the replacement phone would be sent to me with in a week, a flat out lie. Two weeks later I was again waiting on the phone for how many hours I can't remember cut of multiple times and transferred to the wrong people multiple times only to be placed on hold again for hours on end.

Finally I managed to speak to to a floor manager he looked at my file and told me that my claim had not been processed and I would receive a new phone in a week, during the conversation I had my address changed to forward the phone to.

Two weeks later I am on the phone again for hours on end being transferred to the wrong people only to be told that the phone was sent to my previouse address. You would think I am joking but I happened again two weeks later.

The hole time was being charged a monthly bill plus insurance including the premimum for the claim at this time I told the floor manager that I was in the process of launching action with the ombudsman and they had two days to get the phone to me.

For my trouble vodafone gave me three months credit and up graded my phone to a 16gig phone
And removed the insurance premium but could not supply me with an adjusted bill.

Close to six month later I received my replacement phone, I asked them to remove the insurance coverage yet it is still on my bill. My contract is now finished so I tried to cancel the pan to day during my lunch break but I only have an hour on my lunch break and it wasn't enough time to get through I had to go back to work.


22 Apr 2011 12:49:08 PM: Never having had insurance for any phone, i don't know what is covered. Logic would dictate your bills should be paid under the insurance policy until your insurance provided replacement phone arrives. So I would re-read your insurance policy carefully to fully understand the cover and then call the Insurance Industry Ombudsman if the stated cover was not fully provided. I would also ring the Telephone Industry Ombudsman for failure of your provider to resolve your insurance issue as they were the brokers of that policy and bear some responsibility.