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Since its inception Vodafail.com has made a significant
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Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
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Until next time,
Adam Brimo
Share Your Pain
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16616 Someone from ACT thinks vodafone is Mobile Broadband at 2 Apr 2011 11:23:45 AM
At the end of February 2010, I went into a vodafone store in the ACT to investigate possible mobile broadband plans. I was assured that where I resided in the ACT had good coverage and so signed a 24 month contract.
The coverage since that date has never been up to scratch, sometimes taking over 40 minutes to download lecture recordings that I require for University. Throughout the second half of 2010 i spent much time on the phone to vodafone (costing me money every single time as I was not offered callback) and in one week alone spent at least 5 hours in the store troubleshooting. My sim was replaced AND the modem, however the bad service continued.
Recently, I went into the store again and spoke customer service on the phone, I was not able to convince them to terminate my contract without waiving the early exit fee despite the fact they have not upheld their side of the bargain.
I was assured coverage would improve in the next three months and was given three months credit on my account (which i was thankful for) and also a network enhancer was to be sent to home within 5-7 days. FOUR WEEKS later and I still have not recieved this network enhancer, even after another trip to the store and a further lengthy telephone call.
This is just part of what I have been through with vodafone and needless to say when I am either released from my contract or finish paying it off I will never go with vodafone again and will ensure that I do my best to ensure everyone knows just how much trouble they have caused and how much money i have wasted on a second rate service.
The coverage since that date has never been up to scratch, sometimes taking over 40 minutes to download lecture recordings that I require for University. Throughout the second half of 2010 i spent much time on the phone to vodafone (costing me money every single time as I was not offered callback) and in one week alone spent at least 5 hours in the store troubleshooting. My sim was replaced AND the modem, however the bad service continued.
Recently, I went into the store again and spoke customer service on the phone, I was not able to convince them to terminate my contract without waiving the early exit fee despite the fact they have not upheld their side of the bargain.
I was assured coverage would improve in the next three months and was given three months credit on my account (which i was thankful for) and also a network enhancer was to be sent to home within 5-7 days. FOUR WEEKS later and I still have not recieved this network enhancer, even after another trip to the store and a further lengthy telephone call.
This is just part of what I have been through with vodafone and needless to say when I am either released from my contract or finish paying it off I will never go with vodafone again and will ensure that I do my best to ensure everyone knows just how much trouble they have caused and how much money i have wasted on a second rate service.
Vodafail.com Moderation Team