26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16660 Someone from QLD thinks vodafone is I actually exploded from fail intake at 4 Apr 2011 05:47:21 PM
Haven't recieved a call in 3 weeks - Check!
Receive vociemails from my 'calls' hours later - Check!
Receive text messages hours later - Check!
Thumb hurts from pressing 'retry' when sending a text message - Check!
Data.....wait, what is data? - Check!
Lodged complaint with TIO, yet the resolutions department insists on calling my phone(!!!) to resolve the complaint when I have clearly listed what the problem is and given them alternate forms of contact - Check!!!!

Well done, Vodafone Australia, well done.
5 Apr 2011 08:14:12 PM: I am in VIC and have the exact same issue. My phone shows full signal, but I can't call out and I can't receive calls. I then get a text saying I have voicemail messages. However, I can't connect to voicemail to hear them.... Annoying.