26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16679 Someone from NSW thinks vodafone is Epic at 5 Apr 2011 07:33:29 PM
Today is the last straw, my wife had to end up going to a nearby McDonalds for free wi-fi to be able to research for her Uni assigment.

3G is really bad here in Homebush West, constantly cuts out, slows down and recently practically unusable. Have called Vodafail and they promised a call back by the technical team within 3-5 days, well this is the fifth day, they most probably cannot/won't get in touch with me because mobile connection has been extremely bad today too.

Seriously thinking about cancelling my Postpaid contract. Accounts have stuffed me around with credits too. Have to constantly call them to get credits I'm entitled to, unfortunately a lot of customer service don't know of promotions unless it is written on my account, so if for some reason it isn't, I have to teach Vodafail about Vodafail promotions.