Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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16689 Someone from NSW thinks vodafone is MEGA UBER FAIL at 6 Apr 2011 12:06:14 AM
I called Vodafone to get my Message Mate Pack cancelled. The message I got when I called was that Vodafone was experiencing system issues (as usual) and may not be able to assist me. When someone finally took my call, the Vodafone receiption was so bad (as usual), that I couldn't hear anything after the initial few words spoken and then the call dropped (as usual). I called again the next day as got the message that Vodafone was experiencing system issues and then it automatically ended my call. Twice. Because I tried calling back. Again. I then got pretty fed up and sent them an e-mail instead requesting that my Message Mate Pack be cancelled. I advised them of all the difficulties I had been facing trying to reach customer service and also the fact that I am using their mobile broadband which also drops out every few minutes. I have to repeatedly refresh pages, disconnect, reconnect, just to get a connection that works for a few minutes/seconds. Although, it is stated that Vodafone will respond to my e-mail within 2 business days, they responded nowhere near within 2 business days. I actually sent a follow up e-mail asking if anybody was even going to respond. To which I got an abrupt and highly dissatisfying "Your Message Mate Pack has been cancelled". And that was it! Is that all Vodafone has to offer? Failed network reception, failed mobile broadband connectivity, failed customer service, failed systems, EVERYTHING FAILS! I would like nothing more than to have my contract cancelled so that I can switch to a network provider who actually provides me with something! I spent the whole of last Sunday on the phone firstly being transferred from department to department trying to get the right person to attend to my mobile broadband issues.. and even when they finally got me to the right department.. it didn't help because Vodafone's network is so bad that my call to customer service kept dropping out! What is the point when I can't even hold a call with customer service long enough to get help!? That is.. when they even bother to respond to my requests for help! I have sent a further 2 e-mails and heard absolutely nothing back from bloody Vodafone.