26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16694 Someone from QLD thinks vodafone is Supreme Fail! at 6 Apr 2011 12:05:01 PM
Where do I start? Vodaphuckt is the antichrist of telecommunications! Their unbelievable waiting time to get customer service (funny name that) on the phone just makes you puke and so you try the website - same, but worse because you have to wait soooooooo long for pages to load because the site is soooo overloaded with disgruntled people who just tried to call them! Add to this the call dropouts (good going guys -each time the call drops out, I have to pay another flag fall on the re-connected call)and the crappy customer service and you've got a business going broke by the minute. I called them to express my dissatisfaction (I have been a customer for about 10 years) and the best they will do for me? They offered me a up-grade to a more expensive plan - at my cost! The only advantage? I didn't have to pay the break fee from my current plan and also i would have to sign up for another two years!! Gee, how generous Vodaphuct!