Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16698 Someone from NSW thinks vodafone is VERY FAIL!!! at 6 Apr 2011 08:24:28 PM
I have sat back patiently for 5 months waiting for Vodafone to fix their service, as a loyal customer. This week I gave birth, and thanks to Vodafail, at least 50% of my MMS of my new baby have failed. Most of my "I've had a new baby" calls have dropped out. I finally cracked it and called Vodafone, who, after a 20+ minute wait, suggested I call back to speak to their technical department tomorrow, and that they would offer $20 compensation for my trouble. Nice to know, after so many years as a loyal customer, and completely failing me at an important life event, that I"M WORTH $20!!!!!! Thanks to the extremely compassionate Soraih who I spoke to, for your help. Couldn't feel less important. WTF Vodafone?????????
6 Apr 2011 10:30:17 PM: Just wondering, what kind of compensation would you have considered sufficient?