26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16705 Someone from VIC thinks vodafone is Mobiles at 7 Apr 2011 01:05:17 PM
I will keep the company that I work for annonomous but we have been through so much pain last year with Vodafone. ( we are one of australia's leading companies in the auto sector ) We moved our entire mobile fleet of 60+ mobiles and 50+ wireless modems to vodafone in an attempt to save some dollars during the GFC. before we did this we spent months working with VF who assured us there coverage was upto speed and they had spent over 35 million in the last year upgarding there network. The biggest concern for us was coverage in rural area's as many of our staff travel into rural areas across the country.

As soon as we migrated to Vodafone the problems began. We went from recieveing maybe one or two related mobile helpdesk calls a week, to roughly 30 or 40 requests a day. Our staff after a few days were so fed up, that we had recieved some of the most abusive calls and emails from staff. The problems ranged from ridicously poor coverage. ( even all staff in our office in the CBD had limited coverage ), handsets breaking down, wireless modem software constantly crashing, billing errors, numbers churned incorrectly, Vodafone support having no expertise in mobile sector and so on. We even had some of our major events crippled when we had staff with no communications. We cannot put a price on how much that simply effected our events, canmpains and lines with customers.

As far as vodafone were aware they were meeting there SLA's but they had no idea of how to record when there devices had no coverage. After 1 year of abserloute pain we have finally moved our fleet back to telstra and our telco problems have disapeered.

basically we ended up loosing a lot of money to move back to Telstra but it was worth every cent. seeing the back of vodafone is the best news all year.

My advice. Stay away from Vodafone, Stay very far away.
If you are a home consumer looking for cheap rates and not to concerened about coverage then vodafone may be a good option, otherwise stay away.
7 Apr 2011 02:51:18 PM: Stay very far away...........wise words indeed.

Vodafail.com Moderation Team
16 Apr 2011 09:25:39 PM: Extremely wise words