Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16714 Someone from NSW thinks vodafone is 4th World at 7 Apr 2011 08:20:01 PM
Using Vodafail .3G Mobile Slowband from Sydney CBD
Been using for a couple of days on a business trip thinking that Vodafail Slowband would be better than the rip off hotel rates - big mistake.
Packet loss rate of about 35% continually causing web sites and company VPN to lockup.
Service latency is double that of satellite services (which you expect to be sluggish).
The packet loss rate clearly indicates oversubscribed service (too many people using too little network resources).
Graph of trace to City of Syndey Web Site shows a decrease in latency after the packets leave the Vodafail equipment and move to Optus. Weird usually latency increases.
There is absolutely no way I can use the pre-paid volume I purchased and infact I am being ripped off as it looks like 35% of the data I send is lost by Vodafail.
Thanks for the Web Site and accepting my rant - evidence follows:
Stats for 100 pings at 15 sec interval...
Target Name: www.cityofsydney.nsw.gov.au
IP: 203.147.135.212
Date/Time: 7/04/2011 7:19:25 PM to 7/04/2011 7:44:10 PM
Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 100 6 6.0 68 2643 1160 [10.103.49.71]
2 100 100 100.0 0 0 0 [-]
3 100 100 100.0 0 0 0 [-]
4 99 32 32.3 75 2558 1361 [202.81.69.131] Vodafail
5 99 37 37.4 74 2536 1336 [119.225.37.5] Optus
6 100 100 100.0 0 0 0 [-]
7 99 36 36.4 81 2474 1288 verizon.sd42.optus.net.au [202.139.39.250]
8 99 36 36.4 81 2443 1261 0.ge-6-2-0.XT4.SYD2.Alter.Net [210.80.34.53]
9 100 32 32.0 89 2442 1253 0.so-2-0-0.XL4.BNE1.Alter.Net [210.80.33.74]
10 100 32 32.0 96 2411 1233 so-6-0-0.GW4.BNE1.ALTER.NET [210.80.33.138]
11 100 30 30.0 86 2359 1183 webcentral1-bne-gw.customer.alter.net [203.166.92.74]
12 100 33 33.0 95 2470 1172 gi2-48.core2.bne3.server-noc.com [203.147.255.217]
13 100 34 34.0 113 2307 1120 te1-4.core2.wic.server-noc.com [203.147.255.25]
14 100 34 34.0 92 2285 1097 po94.mls1.wic.server-noc.com [210.247.140.74]
15 100 29 29.0 81 2234 1057 svc005.wic141d.server-web.com [203.147.135.212]
Been using for a couple of days on a business trip thinking that Vodafail Slowband would be better than the rip off hotel rates - big mistake.
Packet loss rate of about 35% continually causing web sites and company VPN to lockup.
Service latency is double that of satellite services (which you expect to be sluggish).
The packet loss rate clearly indicates oversubscribed service (too many people using too little network resources).
Graph of trace to City of Syndey Web Site shows a decrease in latency after the packets leave the Vodafail equipment and move to Optus. Weird usually latency increases.
There is absolutely no way I can use the pre-paid volume I purchased and infact I am being ripped off as it looks like 35% of the data I send is lost by Vodafail.
Thanks for the Web Site and accepting my rant - evidence follows:
Stats for 100 pings at 15 sec interval...
Target Name: www.cityofsydney.nsw.gov.au
IP: 203.147.135.212
Date/Time: 7/04/2011 7:19:25 PM to 7/04/2011 7:44:10 PM
Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 100 6 6.0 68 2643 1160 [10.103.49.71]
2 100 100 100.0 0 0 0 [-]
3 100 100 100.0 0 0 0 [-]
4 99 32 32.3 75 2558 1361 [202.81.69.131] Vodafail
5 99 37 37.4 74 2536 1336 [119.225.37.5] Optus
6 100 100 100.0 0 0 0 [-]
7 99 36 36.4 81 2474 1288 verizon.sd42.optus.net.au [202.139.39.250]
8 99 36 36.4 81 2443 1261 0.ge-6-2-0.XT4.SYD2.Alter.Net [210.80.34.53]
9 100 32 32.0 89 2442 1253 0.so-2-0-0.XL4.BNE1.Alter.Net [210.80.33.74]
10 100 32 32.0 96 2411 1233 so-6-0-0.GW4.BNE1.ALTER.NET [210.80.33.138]
11 100 30 30.0 86 2359 1183 webcentral1-bne-gw.customer.alter.net [203.166.92.74]
12 100 33 33.0 95 2470 1172 gi2-48.core2.bne3.server-noc.com [203.147.255.217]
13 100 34 34.0 113 2307 1120 te1-4.core2.wic.server-noc.com [203.147.255.25]
14 100 34 34.0 92 2285 1097 po94.mls1.wic.server-noc.com [210.247.140.74]
15 100 29 29.0 81 2234 1057 svc005.wic141d.server-web.com [203.147.135.212]