Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16719 Someone from NSW thinks vodafone is worst company in the world at 7 Apr 2011 10:11:25 PM
I have a Vodafone contract and a phone that is sim-locked to Vodafone. On the 20th of March 2011, Telstra was able to put a block on my phone saying that it was reported stolen by one of their customers.
Vodafone would not help me with this issue, and insisted that I contact Telstra to get it unlocked.
On thet 21th of March 2011 after hours of talking to customer support representatives, I was able to convince Telstra to lift the block/stolen status.
However despite this, my phone still remains blocked on the Vodafone network. I have called Vodafone customer support numerous times, and they keep saying that the issue should resolve itself within 24-60 hours, and keep asking me to restart, reset or restore my phone to default settings.
It has been two and a half weeks and my phone is still blocked on their network and they will not allow me to escalate the complaint to management.
I am extremely frustrated with their lack of customer support and the fact that I cannot use my service despite paying them 80 dollars a month.
Vodafone would not help me with this issue, and insisted that I contact Telstra to get it unlocked.
On thet 21th of March 2011 after hours of talking to customer support representatives, I was able to convince Telstra to lift the block/stolen status.
However despite this, my phone still remains blocked on the Vodafone network. I have called Vodafone customer support numerous times, and they keep saying that the issue should resolve itself within 24-60 hours, and keep asking me to restart, reset or restore my phone to default settings.
It has been two and a half weeks and my phone is still blocked on their network and they will not allow me to escalate the complaint to management.
I am extremely frustrated with their lack of customer support and the fact that I cannot use my service despite paying them 80 dollars a month.
The TIO will ensure Vodafone do comply with your wishes in a more professional manner expected of a provider.
Contact details at the top of the page in the How To Complain tab.
Vodafail.com Moderation Team