Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16724 Someone from VIC thinks vodafone is very fail at 8 Apr 2011 05:28:02 PM
Hi Maree,
Thank you for your response but I'm very disappointed in your answer. I was under the impression that National Roaming represented a sharing of networks throughout Victoria so that if one network has no coverage in a particular area it could utilise other networks to expand their coverage. I work in the Dandenong ranges in Melb. I cannot get any signal in Olinda , Sassafras, Kalorama, Silvan and all surrounding areas. Vodafone 's coverage stops at Upper Ferntree Gully as I approach the Dandenongs..What really frustrates and annoys me is that my wife who is with the 3 network and friends who are with Telstra or Optus have perfect coverage in all the aforementioned areas. Vodafone recently merged with 3 so why on earth can't you share their signal? My mobile says "No Signal" yet when I search for other networks I invariably get Telstra or Optus but I can't use them. I have been stranded in the hills on two occasions and have had to walk for kilometers because I had no means of communication. I am unable to contact my employer or fellow employees aaaarrrrr!!!!! I am stuck with a 2 year contract which I never would have entered into if I had been aware of Vodafones poor coverage.
I find it outrageous to see Vodafone constantly spending thousands of dollars on promoting sales with new plans and new mobiles and seemingly doing very little to improve their quality of service. How about siphoning off some of that sales promotion money into technical improvements such as expanding your coverage.What's the point of gaining all those new customers when they end up becoming disgruntled and deserting Vodafone in droves because of poor service. It's a revolving door situation. The aim should be not only to gain new customers but to keep them as well
Please pass this on to your technical team in the slender hope that they may act on the information I have provided you.
Regards
Andrew
Thank you for your response but I'm very disappointed in your answer. I was under the impression that National Roaming represented a sharing of networks throughout Victoria so that if one network has no coverage in a particular area it could utilise other networks to expand their coverage. I work in the Dandenong ranges in Melb. I cannot get any signal in Olinda , Sassafras, Kalorama, Silvan and all surrounding areas. Vodafone 's coverage stops at Upper Ferntree Gully as I approach the Dandenongs..What really frustrates and annoys me is that my wife who is with the 3 network and friends who are with Telstra or Optus have perfect coverage in all the aforementioned areas. Vodafone recently merged with 3 so why on earth can't you share their signal? My mobile says "No Signal" yet when I search for other networks I invariably get Telstra or Optus but I can't use them. I have been stranded in the hills on two occasions and have had to walk for kilometers because I had no means of communication. I am unable to contact my employer or fellow employees aaaarrrrr!!!!! I am stuck with a 2 year contract which I never would have entered into if I had been aware of Vodafones poor coverage.
I find it outrageous to see Vodafone constantly spending thousands of dollars on promoting sales with new plans and new mobiles and seemingly doing very little to improve their quality of service. How about siphoning off some of that sales promotion money into technical improvements such as expanding your coverage.What's the point of gaining all those new customers when they end up becoming disgruntled and deserting Vodafone in droves because of poor service. It's a revolving door situation. The aim should be not only to gain new customers but to keep them as well
Please pass this on to your technical team in the slender hope that they may act on the information I have provided you.
Regards
Andrew