Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16741 Someone from NSW thinks vodafone is VF is totally a FAIL! at 10 Apr 2011 08:37:52 PM
Last last year in 2010 VodaFone my bill displayed an outstanding amount of 600 dollars to which I was very perplexed as I was on a $49 dollar cap for nearly the past two years.
I immediately called up customer servie and after having patiently waiting for 20 mins i got to the accounts department where the international lady very calmly stated that the bill was changed in july 2010 and i was sent a text message of this... I stated that i never recall such a text message and if they wanted to change my cotnract and plan then they could have had the decency to call me. The international lady then replied " we cannot call everyone" and me stated "YES YOU CAN"
i stated i never consented to such a change and would like the bill changed to the orignal amount of no more than $49 a month.
I had to have "the manager" call me back and after looking at the fact that i had been a customer for over ten years that they would change one of the bills!
hence i still owed 300 dollars - which is when i stated that if they did not change both bills then i would go straight to consumer affairs!
I HOPE THEY DO NOT TREAT LITTLE OLD LADIES LIKE THIS!
I immediately called up customer servie and after having patiently waiting for 20 mins i got to the accounts department where the international lady very calmly stated that the bill was changed in july 2010 and i was sent a text message of this... I stated that i never recall such a text message and if they wanted to change my cotnract and plan then they could have had the decency to call me. The international lady then replied " we cannot call everyone" and me stated "YES YOU CAN"
i stated i never consented to such a change and would like the bill changed to the orignal amount of no more than $49 a month.
I had to have "the manager" call me back and after looking at the fact that i had been a customer for over ten years that they would change one of the bills!
hence i still owed 300 dollars - which is when i stated that if they did not change both bills then i would go straight to consumer affairs!
I HOPE THEY DO NOT TREAT LITTLE OLD LADIES LIKE THIS!