26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16759 Someone from VIC thinks vodafone is Embarrassing for the Vodafone executive team at 11 Apr 2011 10:20:03 PM
I'm currently in the middle of a two year corporate voice and data plan, and I've been a Vodafone customer for several years. After continuous network issues since Nov. 2010 in the Melbourne CBD, suburbs, home and interstate I called Vodafone in Jan. 2011 and was given a vague assurance that a software update was in progress and would address my issues.

I've seen NO improvement after several months, so I'm trying to exit my plan with no penalties. Of course Vodafone's customer service matches the quality of service of their communications network - APPALLING. After calling them in early April to cancel my contract, I was not provided with a reference number even though I requested one, and then I received an email from Vodafone stating that they had not heard from me since I renewed my contract in Oct. 2010 and they could not terminate my contract without any evidence of problems.

Have they not seen the video their CEO posted on YouTube? Have their short memories erased all the recent and very bad media publicity? This company is UNBELIEVABLE.

I've since lodged a complaint with the TIO, but still there is no improvement from Vodafone's customer service (in fact it is getting worse). I'm continously asked to provide specific examples of VOICE drop outs (they seem to have forgotten that I've been paying them to also provide a DATA service over the last six months and it has been unreliable). Vodafone is also oblivious to the fact that I'm busy and don't have time to track details of call drop outs.

According to Vodafone I got it wrong somewhere, but I thought when you signed up for a telecommunications service you should get reliable service, and the provider could track and monitor coverage!

Interrogate and frustrate the paying customer even futher, what a great approach to customer service in the middle of a BIG PR disaster that is disseminating the Vodafone brand - this company is absolutely beyond belief.

Vodafone has obviously not learnt anything in the last several months. Can someone send Vodafone's executive team of clowns back to the circus?

Looking forward to getting off my plan at some point (my complaint is with the 'resolutions' team) and being able to contact friends, family, clients and colleagues when I WANT to, access the internet, check email and update my calendar when I NEED to - not when Vodafone's joke of a network decides to work.

My advice: NEVER, NEVER, NEVER sign up with Vodafone no matter how cheap or attractive their deals or plans are. This is not even a case of 'you get what you pay for' - it is 'you get a whole lot less than what you pay for'.

Can't wait to switch to Telstra. More expensive maybe, but at least I'll have reliable coverage.