Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16788 Someone from NSW thinks vodafone is Bigtime!! at 14 Apr 2011 12:06:15 PM
Hi,
I used to be on Sim Only Cap but since last October I have not used this servoce. I have many times called and lodged complaints that I am no longer suing this service and need to sign out of the prepaid monthly service. Till today I am gettign the bills. My usage shows $0.00 but still they are sending me the bills.
Moreover, I ordered an iPhone4 in Aug via phone. I tracked backed on few occassions and was told there is no order placed under my name. I got pissed off because it was 2months now. I went ahead and got a new plan on iPhone4. I am getting bloody new bills with a new number since Nov. I have not received the iPhone and never have I ever this sccount.
I went back to Vodafone shops but they send me back to call the customer care. I called and sent emails via VF website but till today I am getting the bills on my email. Its now $550. The bills cleary shows usage is $0.00 but still I am getting bills for something I never received or used.
I am about to complaint to Fair Trading and Consumer Council.
Please advise the best thing to do to get over being harrased by VF.
Cheers,
R
I used to be on Sim Only Cap but since last October I have not used this servoce. I have many times called and lodged complaints that I am no longer suing this service and need to sign out of the prepaid monthly service. Till today I am gettign the bills. My usage shows $0.00 but still they are sending me the bills.
Moreover, I ordered an iPhone4 in Aug via phone. I tracked backed on few occassions and was told there is no order placed under my name. I got pissed off because it was 2months now. I went ahead and got a new plan on iPhone4. I am getting bloody new bills with a new number since Nov. I have not received the iPhone and never have I ever this sccount.
I went back to Vodafone shops but they send me back to call the customer care. I called and sent emails via VF website but till today I am getting the bills on my email. Its now $550. The bills cleary shows usage is $0.00 but still I am getting bills for something I never received or used.
I am about to complaint to Fair Trading and Consumer Council.
Please advise the best thing to do to get over being harrased by VF.
Cheers,
R
takes 5 minutes, you will get a call from an english-speaking-person withing 10 days, and it's the only way to get anywhere with Vodafone.
Cheers,
R