Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16790 Someone from ACT thinks vodafone is VERY FARKIN FAIL at 14 Apr 2011 01:49:37 PM
Where to start...Last year in September(2010) i was in Japan with some mates. I use pre-paid vodaphone on an unlocked phone. As you can imagine being overseas and with pre-paid your credit can run out pretty quick accepting and making calls + texts. I tried to access my vodafone live account, I used the correct password and login but it said it couldnt find me. I then tried to email vodafone about it, they got back to me at the END of my trip, and asking me for details which i had already provided! So in the end i asked my mum and partner to text me through vodafone recharges (because accepting text is free thankgod). The real clincher here YOU NEED CREDIT TO RECHARGE? What? Are you kidding me? YOU NEED CREDIT IN A FOREIGN COUNTRY TO Rechage! Pretty damn frustrating to say the least. In the end I actually managed to bug the system so I could recharge by calling the recharge line numerous times. Stupid vodafone. YOU SUCK!