Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16791 Someone from NSW thinks vodafone is Useless at 14 Apr 2011 09:11:09 PM
Not really a mess, I recently moved my service from Three to Vodafone with one month left on my contract with the idea of seeing how service was in my area.
The reason I did this was I moved from Sydney to the Hunter Valley six months ago and could not use data on Three without paying rip-off roaming fees.
My final contract month is up, the service seems OK although calls can be a problem but data is good.
I thought I would upgrade my service with Vodafone and rang "upgrades" for what I thought would be a 20min call. Over 5 hours later still no joy!
After being cut off numerous times and talking to many third world idiots I finally received a call from a supervisor which took 4 hours to arrive and came through on another service number I have with Three because obviously they could not reach me on my Vodafone service number!
During this call I was informed that after transferring from Three to Vodafone you must wait three months to upgrade if you expect a new handset despite the fact that I was specifically told I could upgrade after my final contract month was up.
During the time I have wasted on the phone trying to deal with Vodafone today I have also attempted to contact them on their Twitter & Facebook accounts with no response, probably due to the fact that Australian based customers do not want to deal with Third World Call Centres and are flooding the presumably Australian staffed Facebook and Twitter accounts with their problems.
Vodafone needs to immediately kill off it's overseas call centres and bring them back to Australia if they are serious about keeping their Australian customers.
When I want to talk to Sales or Upgrades I should be able to do so quickly and with competent Australian staff. OK phone companies don't really want to provide support so maybe keeping those call centres overseas is a good way of scaring customers from calling them and of course scaring customers away as soon as they can get out of contract but Sales & Upgrades should always be Australian based.
If I wanted to buy from overseas then I could just order a cheaper better phone online from America or Europe and get a pre-paid SIM.
I will be upgrading my phone in the next few days but probably it will be with Telstra or Virgin now.
The reason I did this was I moved from Sydney to the Hunter Valley six months ago and could not use data on Three without paying rip-off roaming fees.
My final contract month is up, the service seems OK although calls can be a problem but data is good.
I thought I would upgrade my service with Vodafone and rang "upgrades" for what I thought would be a 20min call. Over 5 hours later still no joy!
After being cut off numerous times and talking to many third world idiots I finally received a call from a supervisor which took 4 hours to arrive and came through on another service number I have with Three because obviously they could not reach me on my Vodafone service number!
During this call I was informed that after transferring from Three to Vodafone you must wait three months to upgrade if you expect a new handset despite the fact that I was specifically told I could upgrade after my final contract month was up.
During the time I have wasted on the phone trying to deal with Vodafone today I have also attempted to contact them on their Twitter & Facebook accounts with no response, probably due to the fact that Australian based customers do not want to deal with Third World Call Centres and are flooding the presumably Australian staffed Facebook and Twitter accounts with their problems.
Vodafone needs to immediately kill off it's overseas call centres and bring them back to Australia if they are serious about keeping their Australian customers.
When I want to talk to Sales or Upgrades I should be able to do so quickly and with competent Australian staff. OK phone companies don't really want to provide support so maybe keeping those call centres overseas is a good way of scaring customers from calling them and of course scaring customers away as soon as they can get out of contract but Sales & Upgrades should always be Australian based.
If I wanted to buy from overseas then I could just order a cheaper better phone online from America or Europe and get a pre-paid SIM.
I will be upgrading my phone in the next few days but probably it will be with Telstra or Virgin now.