Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16802 Someone from VIC thinks vodafone is ugh! at 15 Apr 2011 03:47:11 PM
Send in to voda feedback ---> this afternoon at work, a colleague who's not as technical as I or has a firm of a grasp on the English language asked me to assist with this phone. After setting up internet access on his phone a few days before, he asked if I could assist once again because internet had stopped working.
As the correct APN was selected and a reboot did not resolve the issue, I contacted mobile customer care. All I asked for was the APN settings for mobile internet, I didn't request to discuss specific account information or anything else that would violate privacy act stipulations. However I was told that you needed to verify the account before these details could be given, dumbfounded by this ridiculousness I requested to speak with a supervisor who sang the same tune, however did advise that the information was available on Vodafone's website. I kindly asked that he read the details from the website, this request was refused.
I thought you as organisation were aiming to lift your customer service standards, not perpetuate the bad reputation that you already have. A customer who is on the phone, who cannot access the internet is told that we cannot provide the information that is not protected by law and is openly available to the world, and you won't help out a customer by giving that information over the phone.
Well I may not be able to move my colleague off your network, but I can and do request that my service be terminated at the end of the current billing cycle.
Account number 70xxxxxxx is to be disconnected at the end of the current billing cycle. You may call me on 0416xxxxxx to confirm this if you wish.
As the correct APN was selected and a reboot did not resolve the issue, I contacted mobile customer care. All I asked for was the APN settings for mobile internet, I didn't request to discuss specific account information or anything else that would violate privacy act stipulations. However I was told that you needed to verify the account before these details could be given, dumbfounded by this ridiculousness I requested to speak with a supervisor who sang the same tune, however did advise that the information was available on Vodafone's website. I kindly asked that he read the details from the website, this request was refused.
I thought you as organisation were aiming to lift your customer service standards, not perpetuate the bad reputation that you already have. A customer who is on the phone, who cannot access the internet is told that we cannot provide the information that is not protected by law and is openly available to the world, and you won't help out a customer by giving that information over the phone.
Well I may not be able to move my colleague off your network, but I can and do request that my service be terminated at the end of the current billing cycle.
Account number 70xxxxxxx is to be disconnected at the end of the current billing cycle. You may call me on 0416xxxxxx to confirm this if you wish.