Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16806 Someone from VIC thinks vodafone is Severely at 15 Apr 2011 08:33:07 PM
I have been on prepay for 7 years without much difficulty.
I changed to postpay because I thought I would get better value for data with my own (paid outright) iphone.
I went to North America for two weeks, barely used my phone (I am aware of avoiding data roaming charges etc), and instead used my hotel wifi and skype to make calls. I have previously traveled with prepay at very little cost.
On return I was informed I had a charge of close to $300.
I spent over an hour on hold to find out how these charges added up. I was told that they could not help me as the invoice had not been generated yet. I stated I wanted to go back to prepay as these charges were obscene.
They told me that if I stayed with postpay they would reduce the charges by half, and advised me to call back on a certain date once the invoice was generated to discuss the charges.
I am a doctor, and one day while on call, my phone just stopped working.
They had put a bar on it, and had not forewarned me or sent me any kind of text/correspondance that they would do this.
I had to leave my work on a very busy day to go to the vodophone shop across the street to get my phone unbarred. Again, being on hold for a very long time.
While I was on hold, I changed over to Virgin.
As a doctor on call, I needed my phone and was horrified that Vodophone had done this to my phone without warning.
Changing to post pay, this incident and moving to another carrier occured within only four weeks.
They have not provided any rational explanation for their actions, or apologised. And have just invoiced me for $290. I have never had to pay such a large cost for my mobile phone in all my years of usage.
I changed to postpay because I thought I would get better value for data with my own (paid outright) iphone.
I went to North America for two weeks, barely used my phone (I am aware of avoiding data roaming charges etc), and instead used my hotel wifi and skype to make calls. I have previously traveled with prepay at very little cost.
On return I was informed I had a charge of close to $300.
I spent over an hour on hold to find out how these charges added up. I was told that they could not help me as the invoice had not been generated yet. I stated I wanted to go back to prepay as these charges were obscene.
They told me that if I stayed with postpay they would reduce the charges by half, and advised me to call back on a certain date once the invoice was generated to discuss the charges.
I am a doctor, and one day while on call, my phone just stopped working.
They had put a bar on it, and had not forewarned me or sent me any kind of text/correspondance that they would do this.
I had to leave my work on a very busy day to go to the vodophone shop across the street to get my phone unbarred. Again, being on hold for a very long time.
While I was on hold, I changed over to Virgin.
As a doctor on call, I needed my phone and was horrified that Vodophone had done this to my phone without warning.
Changing to post pay, this incident and moving to another carrier occured within only four weeks.
They have not provided any rational explanation for their actions, or apologised. And have just invoiced me for $290. I have never had to pay such a large cost for my mobile phone in all my years of usage.
http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp