I have been a vodafone customer for over 10 years, the latest is this: in march i paid $100 off my bill from my VISA, somehow they managed to take $200. I have contacted them and its "Under Investigation" for over 2 weeks now, HOW HARD IS TO TO SEE THAT HAVE TAKEN IT TWICE!! Ive got my bank statement saying it does, they can contact the bank and its done! 2NDLY: I signed up for a Sony X10 8 months ago, and i have sent it back twice for repairs. The 3rd time i went back to the store to tell them i want a new handset as im unhappy with this one. The man was actually very helpful and followed it up with Vodafone who after trying to get me to sign up to a new contract (NO WAY),i agreed just to swap it. After choosing 1 from a list of 5 i called Vodafone back to tell them which handset i wanted. He told me it would take 7-10 working days. Well friday gone was 10 days up and still no phone. I called them to ask where it was, they gave me a consignment # and i followed it up. That consignment was not addressed to me and it went to Victoria to the person it was meant for. So i called Vodafone back. He told me to give him 3-5 days to "Investigate" I told him this was not good enough. cut a long story short the manager called me back and i said if they didnt let me go into a store to pick up a new phone the following day or i want to cancel my contract with no fees. Well he wont let me go in store to get a phone and told me mine was never sent and he can send one out in 5 days - NOT GOOD ENOUGH!! I told him i want to cancel right now then. He put me through to cancellation department who told me i would have to pay almost $700 in fees. Im now waiting for the telecommunications ombudsman to open up this morning and hopefully cancel my contract and switch to TELSTRA. Fingers crossed :)