Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16881 Someone from QLD thinks vodafone is Huh? at 21 Apr 2011 10:40:50 AM
After having constant connection problems with Vodafone, they blamed my iphone so i rolled over my contract and paid a fee to get a new iphone. Surprise surprise, i'm constantly uncontactable, receive voicemails days later, texts either never arrive or days late and constantly unable to make a call even though it says full reception. Have contacted vodafone and ripped into them countless times and get the same response "I understand your frustrated" or "We understand you are having network difficulties" or "we understand you need to be contactible" The last straw was when all my calls went straight to voicemail (of which I still havnt got those voicemails a week later) for hours and hours and as a result, my kid was stuck on the other side of town for hours. NOT FRIKKEN HAPPY! so once again, on the phone to 'We understand India' and after a half hour convo that got no where, she promised to call me back, and never did. I called them back and they hung up on me while trying to transfer. THEN!!! this is good... another Indian calls to make sure i was happy with the customer service! So i vent YET AGAIN. Hang up with no resolution. Get another call in an hour from... wait for it... AN AUSSIE! Wanting to check if I was happy. VENT AGAIN! She agreed that Vodafone was bull shit and understood why I was p*ssed off. Also found out that all calls go over seas too which is terrific cause there is a massive communication problem there and nothing ever gets resolved. I have had to go and buy a pre paid sim card and phone now to use when vodafone fails. in the past couple days, that has been 3 times. What a crock of sh*t. BAH!!!!!