Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16897 Someone from QLD thinks vodafone is 150% FAIL at 21 Apr 2011 11:47:29 PM
My problems with Vodafone have only ever increased day by day. A while back I thought I was in luck compared to other users who were experiencing so many vodafail problems but now I am in the same boat as them - I am paying at least $99 per mth for service I am getting only around 25% of the time?!!! I have NO PHONE RECEPTION FOR CALLS, INTERNET USAGE for around 75% of the day - NOT GOOD ENOUGH!!! It can take me about 30 calls to get in contact with my husband with every call attempt saying "CALL FAILED". Once I can finally get in contact with him, the call will drop out within a minute or less. THis is our only way of contacting eachother when we have a toddler and I'm pregnant with twins! We rely on reliable mobile service which we are not getting!!! I have people claim that they try to contact me on a daily basis with NO LUCK - my mother states she can try phoning me a million times before she finally gets thru to me. I receive delayed msgs all of the time. When I have tried phoning vodafone to complain, I have chosen the option for them to call me back but once they have phoned me back, the call has dropped out due to no reception and they don't even bother to phone me back again!!!! WHAT THE?! So I have to start again! And this happened around 3 times in a row before I finally had a phonecall that lasted more than a couple of minutes. Could not believe they didn't have the taste to phone me back after the call dropped out thanks to vodafone. Surely they are all aware of the problems. I am sick of paying so much for a service I am not getting. I am really starting to lose it emotionally due to the continual frustration with the daily problems with vodafone. I will be contacting them again shortly and enquiring about my options - one of being NOT being charged for a service I'm not getting until their issues are resolved!!!
Methinks, time to get the big guns out.
Your next step is the TIO. Vodafail does listen to the TIO.
The contact details are at the top of the page in the How To Complain tab, it literally only takes 3 minutes to complete the online form, then Vodafail has a set period of time to respond to your query.
Vodafail has to contact you and come to a mutually agreed resolution, that could include termination of contract with no exit fees.
Good luck and let us know how you get on.
Vodafail.com Moderation Team