Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1707 Someone from NSW thinks vodafone is Should be renamed to VodaFlop at 27 Dec 2010 08:37:16 AM
I too have been a Vodafone customer almost since its arrival on the comms market in Australia. I have both a mobile phone (iPhone 3GS) and a mobile broadband contract. If possible, I would like to get out of both.
On the phone side of things, I get constant call drop outs and most annoyingly the "dud" tone when the network cannot make a call. And when it can make a call, there is usually a long silence while the connection is made. I too am forced to use the GSM network, but still have connection issues.
On the boradband side of things, their softweare is unreliable. I often have to go into (Win7) Device Manager to remove extraneous USB controllers which causees RAS errors and hence no connection. Once connected, there are numerous dropouts, not to mention extremely poor download speeds.
On the support front, I refuse to talk to offshore support people as they are trained only to read scripts without listening to your issues. And I am still waiting for Vodafone to contact me after attempting to have one of my issues escalated.
Who do I turn to to get a service that I am willing to pay for?
On the phone side of things, I get constant call drop outs and most annoyingly the "dud" tone when the network cannot make a call. And when it can make a call, there is usually a long silence while the connection is made. I too am forced to use the GSM network, but still have connection issues.
On the boradband side of things, their softweare is unreliable. I often have to go into (Win7) Device Manager to remove extraneous USB controllers which causees RAS errors and hence no connection. Once connected, there are numerous dropouts, not to mention extremely poor download speeds.
On the support front, I refuse to talk to offshore support people as they are trained only to read scripts without listening to your issues. And I am still waiting for Vodafone to contact me after attempting to have one of my issues escalated.
Who do I turn to to get a service that I am willing to pay for?