26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1708 Someone from VIC thinks vodafone is iPhone coverage poor at 27 Dec 2010 08:37:17 AM
My iPhone constantly drops coverage - has been even worse the last week and having heaps of problems even sending sms. Was at the cricket at MCG yesterday and was unable to even take calls - thinking of changing back to Telstra
27 Dec 2010 09:03:41 AM: Sorry, but it is not uncommon at any sporting event to have issues making or receiving calls, SMS etc on ANY network. The repeaters become over-subscribed due to the high concentration of people in the one area. Same thing happens on Christmas Day and especially on New Year's Eve. Not ideal but it is what it is. Emergency calls will still get priority on the networks.

Telstra are pirates. Be wary of changing to them. Their customer service is lousy and they still operate as if they are a monopoly.
27 Dec 2010 09:37:55 AM: Interesting, I was at the cricket yesterday and phoned out several times throughout the day with Telstra and not a problem. Like I explain to most of my friends, you get what you pay for. Telstra are slightly more expensive but in 3 years and 3 HTC phones later no problems. Monopoly or not, they provide me with an excellent service. I also travel far and wide with work and NEVER have reception issues!
27 Dec 2010 10:31:55 AM: Telstra definitely has the better network coverage but still have black spots, same as the others, even in regional areas.
27 Dec 2010 11:56:41 AM: Not true to the first reply. On the two occassions I have called Telstra (during the day), I have been speaking to a human within 10 minutes. On both occassions my minor problems were resolved quickly and efficiently - and one call was re-directed to an Indian call center but still resolved (at least she didn't try and pretend she was in Ausralia - that shits me). In my one year back using the big T, I have been more than satisfied with all aspects of their service.



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