Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17086 Someone from QLD thinks vodafone is Ridiculous! at 25 Apr 2011 10:00:59 AM
I have a Vodafone wireless internet USB stick & pay monthly to have this "privilege" - yeah right.
I live close to a fairly major regional city, so my reception should be pretty good - you would think.
At least 3-4 times a week, my internet will not connect. Either the software has a meltdown or the USB stick can't find reception. For me, it's exciting when my internet reaches speeds of 7kbps! Anything above that is a (rare) bonus.
Of course, if you want to do anything about it, you have to ring some stupid number & listen to some stupid automatic voice - which then charges me on my non-Vodafone mobile. No point going in store either, they just look at me dumbly & tell me to go home & call the support line.
I live close to a fairly major regional city, so my reception should be pretty good - you would think.
At least 3-4 times a week, my internet will not connect. Either the software has a meltdown or the USB stick can't find reception. For me, it's exciting when my internet reaches speeds of 7kbps! Anything above that is a (rare) bonus.
Of course, if you want to do anything about it, you have to ring some stupid number & listen to some stupid automatic voice - which then charges me on my non-Vodafone mobile. No point going in store either, they just look at me dumbly & tell me to go home & call the support line.