Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17102 Someone from WA thinks vodafone is Extreme Fail at 25 Apr 2011 02:13:34 PM
I run a small company and we have 7 mobiles within the group, the Vodafone network is consistently failing I personally drop around an average of 7 calls a day and I'm in the metro area including the CBD. The service appears to be getting worse and even better still I have made complaints to Vodafone technical service and to the TIO and they have resulted in nothing, I would say that on average the company would drop around 35 calls a day, which is just not good enough. I have asked Vodafone to cancel our contract due to the above problems only to be told "no problem sir that will cost you around $7500.00 which is the amount of the plan for the remainder of the contract", no way!! My issue is this, I run a business I talk to my clients, when a call drops out then I have to call my client back, when this happens 4 times during the same conversation that's way too much. If any other business failed so miserably in providing a service they would be a long distance memory by now. We all sign contracts but in the contract two parties agree to 1. pay the bill for the service provided 2. The company guarantees to provide a service which works. If one of the parties do not hold up to the agreement the contract is void. I want out of this joke so that I can give my money to another provider that will actually give me what I'm paying for, even if it costs a little extra!!
Why can't a provider be sympathetic?
Surely that is part of Customer Care, with the emphasis on the word Care.