26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17125 Someone from NSW thinks vodafone is the people are the fail at 25 Apr 2011 09:26:27 PM
for people who were with vodafone before the issues arised, then you have every right to be mad.

but for those who are naive or stupid and joined whilst the network has issues. well, ur naive and stupid. seriously. if your going to start a contract, do some bloody research. I always check network maps and purchase a cheap prepaid sim card to monitor reception in my area.

it takes 1-2 days, its not hard people. you get what you pay for.
vodafone is cheap and the service is mediocre, three is cheap but u roam on telstra, optus lacks good data services and telstra is over priced because they can be.

go get a blank sim and monitor reception. when you purchase a car or a house ( i no stupid comparison but relevant) do you purchase on impulse, or do you do a bit of research and test driving/ house open days.

use some brains, seriously.
25 Apr 2011 09:42:14 PM: do you "do reasearch" when you buy a mars bar?

we expect the ACCC to have shut down shonky operators (like Vodafail) and so expect products and services advertised in mainstream media to be pretty fair.

25 Apr 2011 10:42:01 PM: Hey Legend, according to the VF network map there is great coverage where I live. My research on Whirlpool indicated that the VF prepaid service is generally inferior to postpaid, so not much point in trying that. The guy in the shop said that coverage would be fine, or I could bring it back. Turned out reception is crap and getting out of the contract is like getting that last bit of toothpaste out of the tube. Any idea what I should have done differently?
26 Apr 2011 08:00:01 AM: I assume that ,if the provider is in business, I should not have to spent days researching ; I made a decision and went for the best deal of the few providers I compared , in the assumption that 'they' ( the Provider) will deliver the service offered in exchange for money ; when I asked about the broadband coverage in this area , the employee showed me laptop with a map which was fully painted in blue , and his answer was affirmative. Is my fault that the map was painted -as I realise now- with blue crayons?