Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17152 Someone from SA thinks vodafone is Rubbish at 26 Apr 2011 01:59:43 PM
I have recently been released from my Vodafone contract after 14 months. I finally got fed up of having a 3G smartphone that I couldn't use because of the pathetic network. I drive 45 mins to work every day and use that time to call people, catch up etc. Unfortunately there were so many blackspots along the route that I would routinely have 4 or 5 call drop-outs. When I finally got to work I would rarely have full 3G coverage (despite the coverage maps suggesting otherwise) and if I walked inside any of the buildings at work the network dropped out completely.
I went to the Vodafone store requesting to be released from my contract only to be told that I would have to call customer services and that they (the store employees) couldn't do it for me. Just another reason why I'm happy to have left, the only thing they are interested in doing in store is signing you up to a contract, there is zero customer support. By making you ring the call centre you are effectively at arms distance and don't have to deal with your frustrations face to face.
I'm not happy about it but I have gone to Telstra; they are more expensive and the handsets aren't as good but at least I can use my 3G phone now anywhere I like...
Thanks for the ranting space Vodafail!!!
I went to the Vodafone store requesting to be released from my contract only to be told that I would have to call customer services and that they (the store employees) couldn't do it for me. Just another reason why I'm happy to have left, the only thing they are interested in doing in store is signing you up to a contract, there is zero customer support. By making you ring the call centre you are effectively at arms distance and don't have to deal with your frustrations face to face.
I'm not happy about it but I have gone to Telstra; they are more expensive and the handsets aren't as good but at least I can use my 3G phone now anywhere I like...
Thanks for the ranting space Vodafail!!!