Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17155 Someone from ACT thinks vodafone is 6 drop outs in 4 mins at 26 Apr 2011 02:39:24 PM
After using Vodafone for 6 years I have finaly gone over to the dark side... I am with telstra now.
There have been times when I have been making phone orders and my mobile would drop out every 10 seconds! After holding for 45 minutes to speak to a customer service rep about it the call dropped out :/
I went into a vodafone shop to ask what was going on (this was around a year ago) and I was totally lied to! They said it was due to maintenance on the 3g tower in the area I lived in. Said to turn off my 3g and it will work again. What a lame solution. Its a SMART PHONE for crying out loud! I use my 3g (or tried to)!
So in the end, after multiple call drop outs and failed attempts, I left. Nothing else left to do really. Its not going to be fixed any time soon.
There have been times when I have been making phone orders and my mobile would drop out every 10 seconds! After holding for 45 minutes to speak to a customer service rep about it the call dropped out :/
I went into a vodafone shop to ask what was going on (this was around a year ago) and I was totally lied to! They said it was due to maintenance on the 3g tower in the area I lived in. Said to turn off my 3g and it will work again. What a lame solution. Its a SMART PHONE for crying out loud! I use my 3g (or tried to)!
So in the end, after multiple call drop outs and failed attempts, I left. Nothing else left to do really. Its not going to be fixed any time soon.
30 Apr 2011 10:05:23 PM: You 3G enables you to connect to the internet at faster speeds, as well as receive MMS. If your 3G tower was under maintenance then your 3G is down. Despite this, your phone will continuing trying to pull bandwidth through this tower. As there is none, it will fail in this and you will receive poor service. Turning your 3G off will switch it to a lower GHz, which will be working, and allow you to make a call no worries. At the sake of your internet you will be able to use your phone. If this is a problem then it is your fault for becoming so reliant on your phone.