Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1716 Someone from NSW thinks vodafone is Dropouts and help service at 27 Dec 2010 08:43:30 AM
I allways thought my problem were my fault!
I have two accounts with Vodafone which I've had for some years and I have certainly experienced many of the probems mentioned by others, but I have always assumed that my problems were the result of my error, errors on the part of the caller or called number or just general shortfalls in the technology.
I frequently experience dropouts, in fact about every third call drops out. But I have assumed that either I or my call partner was holding the phone wrong and or pressing a key during the call. I have assumed that this is easy with touch screen phones.
I have had so many calls that drop out as soon as they are answered that we have joked about the service provider initiating the dropouts to generate more revenue through redialed calls. It's a standing joke among my closer friends who have experienced this the most. It doesn't seem to matter which handset I'm using, the problem remains the same.
And I too have had so much difficulty trying to log on to my Vodafone account that I have stopped using it. Actually there may be some benefit here, because I've begun to compile a book of handy password using the ones Vodafone has issued me with when I contact them. The only dely in publishing is that I need just one more password, but I can't get on to Vodafone to get it.
I'm both amazed to see that others have experienced similar problems, and appalled to see the extent that a company is able to fail in it's obligations without any overseeing authority pulling it into line.
I have two accounts with Vodafone which I've had for some years and I have certainly experienced many of the probems mentioned by others, but I have always assumed that my problems were the result of my error, errors on the part of the caller or called number or just general shortfalls in the technology.
I frequently experience dropouts, in fact about every third call drops out. But I have assumed that either I or my call partner was holding the phone wrong and or pressing a key during the call. I have assumed that this is easy with touch screen phones.
I have had so many calls that drop out as soon as they are answered that we have joked about the service provider initiating the dropouts to generate more revenue through redialed calls. It's a standing joke among my closer friends who have experienced this the most. It doesn't seem to matter which handset I'm using, the problem remains the same.
And I too have had so much difficulty trying to log on to my Vodafone account that I have stopped using it. Actually there may be some benefit here, because I've begun to compile a book of handy password using the ones Vodafone has issued me with when I contact them. The only dely in publishing is that I need just one more password, but I can't get on to Vodafone to get it.
I'm both amazed to see that others have experienced similar problems, and appalled to see the extent that a company is able to fail in it's obligations without any overseeing authority pulling it into line.