Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17165 Someone from QLD thinks vodafone is Too rude to say! at 26 Apr 2011 05:09:40 PM
Let me list the things I have experienced:
1. 1 1/2 hours of waiting on the phone for customer service. My phone darn near overheated, being a hot day.
2. Not recieveing bills - in general I have to ring them TWICE before they'll send my bills.
3. I have tried twice to have both my contracts cancelled. Thank god one expires in 3 months time.
4. SMS messages take forever to arrive on the other end.
5. Calls drop out when I have full bars of reception, and i'm calling a landline.
6. It takes 10 minutes to load a small text only email.
7. GSM network is faster than the 3G.
8. And most disgusting of all - I have been informed that the Vodafone towers were deliberately switched off shortly after the flood events of January 2011 in Toowoomba and the Lockyer Valley, leaving thousands of customers unable to call for help or find their families. And after that there was noone on the ground to help the people of the Lockey Valley out with new phones after they lost theirs in the flood.
I am with another telco now and very impressed with their service. Yes, it gets slow online during peak periods, but loading those simple emails are instantaneous, and the 3G network actually exists. This telco also had people on the ground helping people out with new prepaid phones, and were on the ground soon after Yasi went through to get the network up and running.
1. 1 1/2 hours of waiting on the phone for customer service. My phone darn near overheated, being a hot day.
2. Not recieveing bills - in general I have to ring them TWICE before they'll send my bills.
3. I have tried twice to have both my contracts cancelled. Thank god one expires in 3 months time.
4. SMS messages take forever to arrive on the other end.
5. Calls drop out when I have full bars of reception, and i'm calling a landline.
6. It takes 10 minutes to load a small text only email.
7. GSM network is faster than the 3G.
8. And most disgusting of all - I have been informed that the Vodafone towers were deliberately switched off shortly after the flood events of January 2011 in Toowoomba and the Lockyer Valley, leaving thousands of customers unable to call for help or find their families. And after that there was noone on the ground to help the people of the Lockey Valley out with new phones after they lost theirs in the flood.
I am with another telco now and very impressed with their service. Yes, it gets slow online during peak periods, but loading those simple emails are instantaneous, and the 3G network actually exists. This telco also had people on the ground helping people out with new prepaid phones, and were on the ground soon after Yasi went through to get the network up and running.