Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1722 Someone from NSW thinks vodafone is Changing from prepaid to plan big mistake at 27 Dec 2010 08:45:46 AM
On trying to change from prepaid to plan via customer service, I spent (no exaggeration) at least 10 hours on the phone to vodafone to the past week. One of which was and 2hr 11 min call which ended on me being hung up on (accidentally or not) by the service.
I wanted to keep my same number, they sent me out a sim card which i put in my phone. They cancelled my prepaid simcard, but once I had put this new sim card in my phone I realised it was not my number, and furthermore I was unable to receive calls or texts on it! This was ongoing for over 2 days, being unable to be contacted. I rang on numerous occasions, each time having to repeat myself, to no avail. They would say 'we have fixed for you', but then nothing would happen!
Finally it worked. But now the internet on my phone isn't working. I have rung them no less than 3 times on this issue, with no improvement. My internet still doesn't work.
I am SICK of sitting on hold and talking to dip shits on the other line who seem to just LIE to get you off the line.
Worst idea ever, changing from prepay to postpay, if you are thinking of it, DON'T do it, it is not worth the pain.
I wanted to keep my same number, they sent me out a sim card which i put in my phone. They cancelled my prepaid simcard, but once I had put this new sim card in my phone I realised it was not my number, and furthermore I was unable to receive calls or texts on it! This was ongoing for over 2 days, being unable to be contacted. I rang on numerous occasions, each time having to repeat myself, to no avail. They would say 'we have fixed for you', but then nothing would happen!
Finally it worked. But now the internet on my phone isn't working. I have rung them no less than 3 times on this issue, with no improvement. My internet still doesn't work.
I am SICK of sitting on hold and talking to dip shits on the other line who seem to just LIE to get you off the line.
Worst idea ever, changing from prepay to postpay, if you are thinking of it, DON'T do it, it is not worth the pain.
27 Dec 2010 09:14:19 AM: Check the settings on your phone. On some handsets you actually need to go and switch on data in the set up or connections menu - it's not something that the customer service people can do for you once it is activated on your plan. Also check and ensure that you have 2G and 3G activated so that you can use your phone in a variety of areas.