Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17225 Someone from QLD thinks vodafone is at 26 Apr 2011 06:48:56 PM
service in the wacol/goodna area is crap, has been for years. ive also found anywhere from the sunshine coast to coffs harbour the service is crap. theres pretty much no coverage along the coast, even just walking into coles to do shopping the signal drops out!!! im about to change to another company an so is my partner.
30 Apr 2011 12:21:22 AM: they don't (and won't) give a fukk for as long as the dumb aussie customers keep paying their bill. Why should they provide a decent service if you keep endorsing it by way of rewarding them by paying them for substandard service. Just imagine if it was like back home where bad service saw bill delinquencies skyrocket by 400-800% when there are network outages, even just one base station going down in Dietikon, Basel or Zurich. Companies over there build redundancy into their networks to ensure quality of service, similarly in the states, Suncom in Florida the same (client of mine works for them), if a base station goes down, even if its accidental, people lose mobile phone coverage, or get weak signal as their phones try to maintain connection with adjacent area base station, as far as billing and collections are concerned, the numbers of subscribers who then refuse to pay their bill skyrockets. It's all about how high the population sets the bar. I do know of a lot of mobile phone users in TX, PA, CT and CA who complain of occasional issues, so it ain't all sweet and cosy over there - they often have similar problems to us, but there are always consequences, lots of delinquent customers - a massive jump in workload for credit control and collections. This in turn hurts the telco's bottom line.