Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1723 Someone from NSW thinks vodafone is amateur and arrogant at 27 Dec 2010 08:47:04 AM
I had a Vodafone Broadband service. For five months or so it as pretty good and I chose to go onto a long term plan. Thats when the problems started - try 27 hours for an i tunes update download or buffering 16 times during a 30second song trial. The cost on my non vodafail mobile to continually call Customer Help was a big cost to me. Each time I woild be told a different reason for the problem. On one occassion they supplied me a new modem which was not compatible with Vista - in 2010 believe it or not. They told me to download a software update, but with no connection I asked how and the moron suggested I go to a public library!!! In the end after months of being told the 'network was being updated' I contacted the TIO, who gave me a number for Vodafail in Australia and a group of people based in Hobart whose only job is to deal with complaints made to the TIO. Very shortly after Vodafail refunded all my money and cancelled my contract. I suggest everyone with a Vodafail problem do the same.