Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17261 Someone from VIC thinks vodafone is Atrocious at 26 Apr 2011 07:01:33 PM
Last year I went on holiday to Hong Kong and Thailand. Before going, I did the right thing, went into a vodafone office to have my phone put on international roaming. I knew the costs, I'd looked em up, and was prepared to pay them when needed.
When I got ere, I couldn't get a carrier. Anywhere. Not in Hong Kong, not in Phuket.
When got home, I went back into the same office, because I was heading out again shortly to the USA. Seems the first time I'd been put on the 'wrong plan' and I was promised it was now fixed.
In the USA I managed to get a carrier, occasionally, just, but ended up buying a local prepaid, it was easier, clearer, cheaper.
Never again.
When I got ere, I couldn't get a carrier. Anywhere. Not in Hong Kong, not in Phuket.
When got home, I went back into the same office, because I was heading out again shortly to the USA. Seems the first time I'd been put on the 'wrong plan' and I was promised it was now fixed.
In the USA I managed to get a carrier, occasionally, just, but ended up buying a local prepaid, it was easier, clearer, cheaper.
Never again.