Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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17272 Someone from VIC thinks vodafone is super-fail at 26 Apr 2011 07:11:20 PM
I have been over charged while roaming for "long texts - with no clear explanation of why or how to avoid & I travel regularly; have had to spend expensive roaming charges to communicate while overseas because texts were not operational (to the tune of a couple of hundred dollars); am getting constant texts/missed calls from sales team trying to upgrade me - despite the fact that I now own my own handset & have been trying to change to a sim-only plan; coverage & drop outs have become intolerable - esp. at home - but was assured there should be no problem in my area; have been verbally abused by customer service rep - apology voicemail rec'd and acknowledgement of inappropriateness but no compensation despite costs of calls & time taken to resolve issue (hours+days)... BUT biggest complaint is the inability to discuss my contract & other issues/options with a reasonable, honest & lucid representative - Need an alternative!!